Cancellation and Refund Policy

Cancellation and Refund Policy

 

TypeDescription of complaints related to serviceAction
Billing concernsWrong billingRefund – 100% refund of disproportionate bill amount
Delay in serviceDelayRefund or Repeat of the Service – As per the patient’s request
Not satisfied with our serviceUnhappy after availing < 50% of serviceRefund - 50% of bill amount
Not satisfied with our serviceUnhappy after availing > 50% of serviceRefund - 25% of bill amount
Discontinuation of serviceRelocation - availed < 50% of serviceRefund - 75% of bill amount
Discontinuation of serviceRelocation - availed > 50% of serviceRefund - 25% of bill amount
Discontinuation of serviceInability to continue service - availed < 50% of serviceRefund - 75% of bill amount
Discontinuation of serviceInability to continue service - availed > 50% of serviceRefund - 25% of bill amount
Lacks patienceLacks patienceReplace Health Officer
Language barrierCommunication in different languageReplace Health Officer
Misbehavior/rudeMisbehaviorReplace Health Officer
Skill set of officerSkill set related issueReplace Health Officer
Personal hygiene and groomingGrooming of Health OfficerReplace Health Officer

 

POLICY FOR HOME HEALTHCARE PACKAGES

Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of CARE at HOME, if the cancellation is requested during the service period/tenure.

 

MODE OF REFUND

The mode of refund depends on the mode of payment used at the time of booking the service.

Payment ModeRefund ModeTime
Credit Card/Debit Card/Net Banking/Digital WalletRefund will be processed to the same account used at the time of payment.7-10 business days
Cash on DeliveryBank transfer to the bank account specified by the customer.7-10 business days

 

If this does not answer your query then please contact us at Support@med-on-wheels.com We will find a solution to the problem by whatever possible means as out motto is quality healthcare for patients at affordable cost for everyone and all.