Cancellation and Refund Policy
| Type | Description of complaints related to service | Action |
|---|---|---|
| Billing concerns | Wrong billing | Refund – 100% refund of disproportionate bill amount |
| Delay in service | Delay | Refund or Repeat of the Service – As per the patient’s request |
| Not satisfied with our service | Unhappy after availing < 50% of service | Refund - 50% of bill amount |
| Not satisfied with our service | Unhappy after availing > 50% of service | Refund - 25% of bill amount |
| Discontinuation of service | Relocation - availed < 50% of service | Refund - 75% of bill amount |
| Discontinuation of service | Relocation - availed > 50% of service | Refund - 25% of bill amount |
| Discontinuation of service | Inability to continue service - availed < 50% of service | Refund - 75% of bill amount |
| Discontinuation of service | Inability to continue service - availed > 50% of service | Refund - 25% of bill amount |
| Lacks patience | Lacks patience | Replace Health Officer |
| Language barrier | Communication in different language | Replace Health Officer |
| Misbehavior/rude | Misbehavior | Replace Health Officer |
| Skill set of officer | Skill set related issue | Replace Health Officer |
| Personal hygiene and grooming | Grooming of Health Officer | Replace Health Officer |
POLICY FOR HOME HEALTHCARE PACKAGES
Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of CARE at HOME, if the cancellation is requested during the service period/tenure.
MODE OF REFUND
The mode of refund depends on the mode of payment used at the time of booking the service.
| Payment Mode | Refund Mode | Time |
|---|---|---|
| Credit Card/Debit Card/Net Banking/Digital Wallet | Refund will be processed to the same account used at the time of payment. | 7-10 business days |
| Cash on Delivery | Bank transfer to the bank account specified by the customer. | 7-10 business days |
If this does not answer your query then please contact us at Support@med-on-wheels.com We will find a solution to the problem by whatever possible means as out motto is quality healthcare for patients at affordable cost for everyone and all.